RETURNS, REGULATIONS, SHIPPING & WARRANTY
RETURNS & SHIPPING POLICIES
Returns are accepted on stock items less a 25% restocking charge and less all freight charges both ways. Custom colors, special orders or custom packaged products and ArmorCover are not returnable. Partial contents of kits and systems may not be returned since these are priced as a single unit or by square foot. Shipments to outside of the United States may not be returned. Armor Renew is not returnable due to unavoidable color batch variations. Items received back to our warehouse damaged or non-saleable are not returnable so make sure to insure properly when returning items. Returns must be made within 45 days of shipment to receive credit. Orders over $2,000.00 and discounted orders priced below our web prices are not returnable.
Since Armorpoxy ships it’s products via common carriers and Fedex and UPS, sometimes minor damages or delivery issues may occur and are beyond our control, therefore do not schedule contractors or painters until you have received your order correctly and in usable condition, as Armorpoxy will not be responsible for ‘lost time’ or other labor issues caused by material shipment delays. Please check all orders carefully upon receipt for proper colors and items since Armorpoxy will not be responsible for replacement, damages or mis-shipments if not brought to our attention prior to the starting of your project, and allowing us reasonable time to correct any shipping or packing problems. Please make sure that personnel are available to accept packages when shipped, as Armorpoxy cannot be held responsible for freezing or other weather-related damages to our products for materials left outside if no one is available to receive them.
Please note that epoxies and industrial type coatings are specialty products, unlike traditional latex or ‘home use’ types of paints and therefore between batches and orders of our products their may be slight color variations, therefore always make sure to order enough product for your project, as Armorpoxy may not be able to supply you with additional product from the same matching color batch. Slight color variations between batches and orders are not covered under our warranty.
Recent changes to environmental laws regulating VOC’s vary widely by state and even within certain states. Canada has recently initiated lower VOC regulations too. Armorpoxy reserves the right to substitute ‘lower VOC’ epoxy products or systems of equal to or better quality for online orders. If these substitutions are higher priced, you will be notified. These changes mostly affect our solvent-based products such as Armorpoxy II and ArmorUltra Topcoat amongst others. We will make every attempt to notify purchaser of any substitutions, but Armorpoxy is bound by the legal requirements to not ship certain higher VOC products to certain states. Please call or email our office for clarification or verification that your potential purchase can be shipped to your location. We do though have a wide range of coatings that can be shipped to all 50 states that would replace any product that was regulated.
Photos of Armorpoxy containers and packaging are representative only and actual containers, exterior labeling and packaging may vary significantly from Online Store or website photos. We do though assure you that all of our products are shipped 100% as described on our website and published technical data. Certain Armorpoxy Products are manufactured for us to our specifications, and may from time to time get shipped in non-Armorpoxy marked containers.
Armorpoxy will not accept returns for applications that are non code-compliant. Please contact our office for technical data to assure code all code compliance prior to purchase.
Pre-authorization is required for all returns. Call our office for an RMA number. RETURNS WITHOUT AN RMA WILL BE REFUSED. RMA NUMBER MUST BE CLEARLY VISIBLE ON EXTERIOR OF PACKAGE. ALL RETURNS MUST BE SENT TO
ARMORPOXY WAREHOUSE, 939 LEHIGH AVE, UNION, NJ 07083
SHIPPING POLICIES:
Orders placed online have shipping charges added automatically. Charges will be manually adjusted for shipments to Canada and Hawaii.
All orders shpping to Canada will have additional shipping chages added manually when your order is processed since our website is unable to accurately calculate Canadian shipping fees. Any cross border fees, HST/GST, and other clearance/custom fees are the responsibility of the recipient. Larger projects and quoted jobs, please contact our office for discounted shipping rates, as normally significant savings are available using motor carriers.
WARRANTIES
Armorpoxy offers warranties it’s products which vary by product group. Please call or email for copies of warranties. For warranty claim consideration for defective product a warranty claim form must be filed with all necessary information we request to be supplied. Warranties will not be allowed without following our warranty claim procedure.
