RETURNS, SHIPPING & WARRANTY
RETURNS & SHIPPING POLICIES
Returns are accepted on stock items less a 25% restocking charge and less all freight charges both ways. Custom colors, special orders or custom packaged products and ArmorCover are not returnable. Items received back to our warehouse damaged or non-saleable are not returnable so make sure to insure properly when returning items. Returns must be made within 45 days of shipment to receive credit.
Since Armorpoxy ships it’s products via common carriers and Fedex and UPS, sometimes minor damages or delivery issues may occur and are beyond our control, therefore do not schedule contractors or painters until you have received your order correctly and in usable condition, as Armorpoxy will not be responsible for ‘lost time’ or other labor issues caused by material shipment delays. Please check all orders carefully upon receipt for proper colors and items since Armorpoxy will not be responsible for replacement, damages or mis-shipments if not brought to our attention prior to the starting of your project, and allowing us reasonable time to correct any shipping or packing problems.
Please note that epoxies and industrial type coatings are specialty products, unlike traditional latex or ‘home use’ types of paints and therefore between batches and orders of our products their may be slight color variations, therefore always make sure to order enough product for your project, as Armorpoxy may not be able to supply you with additional product from the same matching color batch. Slight color variations between batches and orders are not covered under our warranty.
Please note that photos of Armorpoxy containers and packaging are representative only and actual containers, exterior labeling and packaging may vary significantly from Online Store or website photos. We do though assure you that all of our products are shipped 100% as described on our website and published technical data.
Armorpoxy will not accept returns for applications that are non code-compliant. Please contact our office for technical data to assure code all code compliance prior to purchase.
Pre-authorization is required for all returns. Call our office for an RMA number. RETURNS WITHOUT AN RMA WILL BE REFUSED. RMA NUMBER MUST BE CLEARLY VISIBLE ON EXTERIOR OF PACKAGE. ALL RETURNS MUST BE SENT TO
ARMORPOXY WAREHOUSE, 939 LEHIGH AVE, UNION, NJ 07083
SHIPPING POLICIES:
Orders placed online have shipping charges added automatically. Charges will be manually adjusted for shipments to Canada and Hawaii. Certain items such as ArmorCover and Job on Pallet orders will have Export orders (Canada, etc) will also have applicable duty/customs charges added. Larger projects and quoted jobs, please contact our office for discounted shipping rates, as normally significant savings are available using motor carriers.
WARRANTIES
Armorpoxy offers warranties it’s products which vary by product group. Please call or email for copies of warranties. For warranty claim consideration for defective product a warranty claim form must be filed with all necessary information we request to be supplied. Warranties will not be allowed without following our warranty claim procedure.
